Introduction
Elova is an independent wellness resource focused on everyday nutrition and active lifestyle practices. The content is not affiliated with any governmental or institutional body.
This Privacy Policy describes how Elova (“we”, “us”, “our”) collects, uses, and safeguards personal data submitted by individuals who visit the website at elova.info or who contact the studio directly.
By using this website you agree to the collection and use of information in accordance with this policy. We will not use or share your data with anyone except as described here.
Information We Collect
Elova collects information only when you choose to provide it. The types of information we may collect include:
When you complete the contact form on this website, we collect your name, email address, and any message content you provide. You may optionally indicate your area of programme interest.
If you contact the studio by telephone or email, we retain a record of that correspondence for the purpose of responding to your enquiry and managing any subsequent booking.
With your consent, anonymised analytics data may be collected via third-party tools such as Google Analytics. This data covers page visits, session duration, and navigation paths. No personally identifiable information is included in analytics reports.
How We Use Your Information
Personal data collected via this website is used solely for the following purposes:
- 01 To respond to enquiries submitted via the contact form or by email or telephone.
- 02 To schedule and confirm training session bookings at the Jalan Mesui studio.
- 03 To send administrative communications relating to confirmed bookings, such as rescheduling or session reminders.
- 04 To improve the performance and content of the website based on aggregated, anonymised analytics data.
We do not use your personal data for unsolicited marketing communications. We do not sell, trade, or transfer your personal data to third parties outside of the service providers listed in this policy.
Data Retention
Contact form records and booking correspondence are retained for a period of up to 24 months from the date of last contact. Records are then securely deleted unless ongoing engagement requires continued retention.
Analytics data retained by third-party services such as Google Analytics is subject to the retention periods set by those platforms. Elova does not independently store raw analytics data beyond the aggregated reports available via those services.
Third-Party Services
The Elova website makes use of the following third-party services, each of which may process data in accordance with its own privacy policy:
Your Rights
Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection frameworks, you have the right to:
- — Access personal data we hold about you.
- — Request correction of inaccurate or incomplete data.
- — Request deletion of your personal data where no legal obligation requires us to retain it.
- — Withdraw consent to data handling at any time where consent is the basis for handling.
- — Lodge a complaint with the relevant supervisory authority if you believe your data rights have been infringed.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.
Security
The Elova website is served over HTTPS to ensure data in transit between your browser and our server is encrypted. Contact form submissions are handled over an encrypted connection.
We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements. While we implement reasonable security measures for data held on our systems, no method of electronic storage is entirely secure, and we cannot make absolute assurances regarding data security.
Policy Updates and Contact
This Privacy Policy may be updated from time to time. The “Last updated” date at the top of the page reflects the most recent revision. Continued use of the website after an update constitutes acceptance of the revised policy.
Questions or requests regarding this policy should be directed to the studio team at [email protected] or by post to 83, Jalan Mesui, 50100 Kuala Lumpur, Malaysia.